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APZOK TERMS OF USE
1. Definitions
"You" / "User": Any individual or entity accessing or using Apzok’s platform, including unregistered visitors, registered users, or those with expired accounts.

"We" / "Us" / "Our" / "Apzok": Refers to the Apzok platform, its services, and its legal entity.

"Services": Includes but is not limited to 3D rendering, interior design consultations, civil engineering designs, tile pattern generation tools, and Vastu compliance analysis.

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2. Acceptance of Terms
By accessing or using Apzok’s platform (www.apzok.com), you agree to be bound by these Terms of Use. If you disagree, you must discontinue use immediately. Your continued use constitutes acceptance of any future modifications.

 

3. Scope of Agreement
This Agreement supersedes all prior agreements between you and Apzok.

Apzok reserves the right to assign this Agreement (including rights/obligations) to any successor entity (e.g., via merger, acquisition, or asset sale).

 

4. Modifications
Apzok may update these terms without prior notice. It is your responsibility to review the latest version periodically. Continued use after changes implies acceptance.

 

5. User Obligations
You agree to:

Use Apzok’s services only for lawful purposes (e.g., no misuse of 3D designs for fraudulent property listings).

Provide accurate information when using tools (e.g., Vastu calculator, tile generator).

Not reverse-engineer, copy, or resell Apzok’s proprietary tools or designs.

 

6. Intellectual Property
All 3D renders, designs, and software tools remain Apzok’s intellectual property unless otherwise stated.

Users retain rights to their uploaded content (e.g., floor plans) but grant Apzok a license to process it for service delivery.

 

7. Limitation of Liability
Apzok is not liable for:

Inaccuracies in Vastu calculations or design recommendations.

Third-party services (e.g., interior designers hired through the platform).

Technical issues beyond our control (e.g., server downtime).

 

8. Termination
Apzok may suspend or terminate your access for violations of these terms, with or without notice.

 

9. Governing Law
This Agreement is governed by the laws of [Jurisdiction, e.g., India]. Any disputes shall be resolved in courts located in [Jurisdiction].

1. Introduction

Apzok is a technology platform that provides tools and services for architecture, interior design, civil engineering, and Vastu compliance. Our platform facilitates connections between users ("Users") and certified professionals ("Service Providers") to fulfill design and construction-related needs.

 

2. Scope of Service

Apzok offers:

  • Digital Tools: 3D rendering, tile pattern generation, and Vastu compliance calculators.

  • Professional Services: Access to architects, interior designers, and civil engineers.

  • User-Generated Content: Designs, plans, or requests posted by Users or Service Providers.

Note: Apzok does not directly provide architectural/engineering services but connects Users with professionals. Listings, designs, and advice are created by Users/Service Providers, not Apzok.

 

3. Membership Eligibility

By using Apzok, you confirm that:

  • You are at least 18 years old and legally capable of entering binding contracts.

  • You are not barred from using such services under applicable laws (e.g., India).

Registration Requirements:

  • Provide accurate, current, and complete information during sign-up.

  • Maintain confidentiality of your account credentials. Apzok is not liable for unauthorized access due to your negligence.

  • Notify Apzok immediately of any security breaches (e.g., unauthorized account use).

Apzok reserves the right to suspend/terminate accounts with false or incomplete information.

 

4. User Responsibilities

  • For Users:

    • Use tools (e.g., Vastu calculator) for personal/professional purposes only.

    • Do not upload copyrighted designs without permission.

  • For Service Providers:

    • Ensure all designs/advice comply with local building codes and regulations.

    • Do not misrepresent qualifications or expertise.

 

5. Intellectual Property

  • Apzok’s Tools: All software (e.g., tile generator) and platform content are owned by Apzok.

  • User/Provider Content: You retain rights to uploaded designs but grant Apzok a license to display/process them for service delivery.

 

6. Privacy & Data Use

  • Apzok may publish non-sensitive registration details (e.g., name, profession) to facilitate networking, except email/password.

  • See our Privacy Policy for how data is collected, stored, and shared.

 

7. Disclaimers & Limitations

  • Apzok is not liable for:

    • Inaccuracies in Vastu calculations or design recommendations.

    • Disputes between Users and Service Providers.

    • Technical issues (e.g., tool downtime).

  • Professional Advice: Always consult a licensed expert before implementing designs.

 

8. Modifications & Termination

  • Apzok may update these terms without prior notice. Continued use implies acceptance.

  • Accounts may be terminated for violations (e.g., fraud, misuse of tools).

 

9. Governing Law

This Agreement is governed by the laws of [Jurisdiction, e.g., India]. Disputes shall be resolved in [Courts of Jurisdiction].

REGISTRATION AND TERMS OF USE

By accessing, registering, or using any services on the Apzok platform, you agree to comply with these terms, our Privacy Policy, and any additional guidelines referenced herein. Your use of Apzok’s tools, professional networks, or design services constitutes acceptance of these conditions, which apply to all features, both existing and newly introduced.

 

Account Registration and Verification

To become an Apzok member, you must create an account by providing accurate and current information, including your full name, a valid email address or mobile number, and your city of residence. Apzok reserves the right to verify the authenticity of your provided details. Submitting false, misleading, or incomplete information may result in immediate suspension or termination of your account.

Once registered, you may enhance your profile with optional details such as professional qualifications, project portfolios, or service preferences. This additional information helps tailor your experience on the platform, whether you are a homeowner seeking design assistance or a professional offering architectural services.

 

Login and Security

Access to your Apzok account requires authentication through your registered email and password or a one-time password (OTP) sent to your mobile number. For convenience, you may enable the "Remember Me" feature, which stores a secure cookie on your device to facilitate future logins.

You are solely responsible for maintaining the confidentiality of your login credentials. Apzok will not be liable for any unauthorized access resulting from your failure to secure your account. If you suspect any breach of security, such as unauthorized use of your password, you must notify Apzok immediately. We recommend changing your password periodically and using a strong combination of letters, numbers, and special characters to minimize security risks.

 

Data Collection and Usage

Apzok automatically collects certain technical data when you interact with the platform, including your IP address, device specifications, browser type, and browsing behavior. This information helps improve service performance, troubleshoot issues, and enhance user experience.

By registering, you consent to receive service-related communications, including transactional emails, SMS alerts, and occasional promotional updates. If you provide your mobile number, you acknowledge that Apzok or its affiliated partners may contact you for service-related purposes, even if your number is listed on a Do Not Disturb (DND) registry. You can manage your communication preferences or opt out of marketing messages through your account settings.

 

Professional Connections and Virtual Contact

Apzok facilitates connections between users and verified professionals through its platform. To ensure quality and accountability, Apzok may assign temporary virtual numbers ("Design Connect Numbers") for communications between clients and service providers. Calls made through these numbers may be recorded for training, dispute resolution, and service improvement purposes.

By using Apzok’s connection services, you agree that call recordings may be retained for up to twelve months and shared with third parties only when necessary for business operations. You waive any objections to such recording practices and acknowledge that these measures are in place to maintain service standards.

 

Account Management and Termination

You can review and update your account information at any time by accessing your profile settings. If you wish to deactivate or delete your account, submit a request to support@apzok.com. Apzok will process your request within seven business days, after which your account and associated data will be permanently removed, subject to any legal retention requirements.

Modifications to Terms

Apzok reserves the right to modify these terms at any time without prior notice. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. It is your responsibility to periodically review the latest version of this agreement.

 

Linked Policies

These terms operate in conjunction with Apzok’s Privacy Policy and Intellectual Property Policy, which outline additional rights and obligations concerning data protection and content ownership.

By using Apzok’s services, you confirm that you have read, understood, and agreed to these terms in their entirety. If you do not accept these conditions, you must discontinue use of the platform immediately.

Accessing and Using Content 

Content Definition and Ownership
The Apzok platform contains various forms of intellectual property including architectural designs, 3D renderings, technical drawings, photographs, textual content, trademarks, logos, and multimedia elements. This content originates from multiple sources including platform users, Apzok's internal teams, and licensed third-party providers. All content remains protected under applicable copyright, trademark, and intellectual property laws.

 

Authorized Content Usage
Users may view and interact with content as intended through the platform's standard interface. Limited sharing of content excerpts is permitted when proper attribution is provided, including clear identification of Apzok as the source and maintenance of all copyright notices. Professional users retain full ownership rights to their original designs and content submissions.

 

Content Protection Measures
The platform implements robust security protocols to safeguard intellectual property, including digital watermarking, access controls, and monitoring systems. Automated tools regularly scan for unauthorized content distribution or misuse. Technical protections prevent bulk downloading, scraping, or other systematic content extraction methods.

 

User Responsibilities and Restrictions
All users must respect intellectual property rights and comply with usage restrictions. Prohibited activities include modifying or reverse-engineering content, removing identification markers, creating unauthorized derivative works, or commercial exploitation without proper licensing. Users may not employ automated systems to access or collect platform content.

 

Licensing and Permissions
For content requiring special usage permissions, Apzok provides formal licensing mechanisms. Professional users control access to their proprietary content through customizable permission settings. Commercial use of platform content requires express written authorization and may involve licensing fees or revenue sharing arrangements.

 

Violation Consequences
Infringements of these content usage terms may result in account suspension, termination of platform access, and potential legal action. Apzok maintains a structured enforcement process that includes notice and takedown procedures compliant with applicable digital copyright regulations.

 

Dispute Resolution
Content-related disputes will be addressed through Apzok's established resolution channels, with binding arbitration as the primary method for settling significant conflicts. The platform maintains dedicated contacts for copyright concerns and licensing inquiries.

 

Policy Updates and Compliance
These terms may be periodically updated to reflect evolving platform features and legal requirements. Users are responsible for reviewing and complying with the current version of these usage guidelines. Continued platform access constitutes acceptance of any modified terms.

Content Contribution Terms 

Content Ownership and Originality
By contributing any content to Apzok, including but not limited to architectural designs, 3D models, project plans, photographs, articles, or comments, you affirm that you are the original creator and copyright holder of such content. You warrant that your contributions do not infringe upon any third-party intellectual property rights, including copyrights, trademarks, or patents. Unless you have formally transferred rights to another party, you maintain full copyright ownership of your original work.

 

Platform Availability and Access
Apzok makes reasonable efforts to maintain continuous platform availability but cannot guarantee uninterrupted access. We reserve the right to implement access restrictions when necessary, which may temporarily affect all users while addressing specific violations or technical requirements.

Content Licensing and Distribution Rights
When you contribute content to Apzok, you grant the platform:

  • Exclusive worldwide digital distribution rights across all electronic and internet-based platforms

  • Non-exclusive print publication rights through any media format
    These rights encompass all current and future distribution methods, including web publishing, syndication, print collections, digital downloads, and emerging technologies. This license is permanent and irrevocable once your content is published on our platform.

 

Personal Usage Rights
You retain the right to:

  • Publish your contributed content on personal, non-commercial websites

  • Display digital representations of physical artwork on commercial art sales platforms, when applicable
    You must clearly identify Apzok as the original publication source when republishing your content elsewhere.

 

Content Modifications and Platform Discretion
Apzok reserves the right to:

  • Organize, categorize, and present contributed content as we deem appropriate

  • Edit or remove content without prior notice, though we will make reasonable efforts to inform you of significant changes

  • Approve or deny requests to update previously published content

 

Commercial Considerations
Content contributions to Apzok are non-remunerative. The platform provides exposure to our professional audience as the sole compensation for your submissions. Businesses seeking promotional opportunities should contact our advertising department rather than using contribution channels.

Content Standards and Prohibitions
When contributing content or participating in platform communications, you agree not to:

  1. Submit unlawful, harmful, threatening, abusive, or harassing material

  2. Post content that is defamatory, vulgar, obscene, or promotes violence

  3. Violate privacy rights or distribute confidential information

  4. Infringe upon any intellectual property rights

  5. Distribute unsolicited commercial content or spam

  6. Upload malicious software or disruptive code

  7. Engage in repetitive or disruptive posting behavior

  8. Violate any applicable local or international laws

 

Community Interaction Guidelines
Apzok's communication forums, including message boards and comment sections, require users to:

  • Maintain respectful dialogue and avoid profanity

  • Refrain from posting private communications from Apzok staff

  • Avoid duplicate postings or flooding discussions

  • Respect all intellectual property laws when sharing files
    All forum communications are public and not pre-moderated, though Apzok reserves the right to remove inappropriate content without notice.

 

Social Media Integration
When connecting social media profiles to your Apzok account:

  • Platform integration is limited to enriching your professional profile

  • Social media images may be displayed on your Apzok profile but not used for promotional purposes

  • Your connected social media content will automatically update your Apzok profile

 

Enforcement and Consequences
Violations of these terms may result in:

  • Content removal without notice

  • Temporary or permanent account suspension

  • Legal action for severe infringements

Terms Governing Use of Apzok Platform Services

 

Platform Access and Service Availability
Apzok provides access to various digital tools and professional services including but not limited to 3D rendering software, Vastu compliance calculators, architectural design tools, and professional networking features. By accessing and using these services, you acknowledge and agree that Apzok reserves the right to modify, suspend, or discontinue any or all platform features at any time without prior notice. While we strive to maintain continuous service availability, we cannot guarantee uninterrupted access and shall not be liable for any service disruptions caused by factors beyond our reasonable control including network failures, maintenance requirements, or security incidents.

 

Content Accuracy and Reliability
All content, tools, and services provided through the Apzok platform are offered for informational and professional purposes only. Apzok makes reasonable efforts to ensure the accuracy of its proprietary tools and content but does not warrant absolute correctness or completeness. Users should exercise professional judgment and verify critical information independently before implementation. The platform may contain occasional inaccuracies or errors, and while we implement security measures, we cannot guarantee against unauthorized modifications by third parties. Users discovering inaccuracies are encouraged to report them to our support team for investigation.

 

Third-Party Content and External Links
The Apzok platform may include or provide access to content, services, and resources from third parties, including links to external websites and integrations with other professional services. Such third-party content is provided for convenience only and does not imply endorsement or responsibility by Apzok. We do not control, monitor, or guarantee the accuracy, quality, or legality of third-party content and disclaim all liability arising from your use of or reliance on such external resources. When accessing third-party services through our platform, you do so at your own risk and remain subject to the terms and conditions of those external providers.

 

User Responsibilities and Acceptable Use
As a condition of using Apzok's services, you agree to comply with all applicable laws and regulations and refrain from any unauthorized or improper use of the platform. This includes but is not limited to prohibitions against reverse engineering our tools, misrepresenting professional credentials, engaging in fraudulent activities, or violating intellectual property rights. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. Prompt notification to Apzok is required in the event of any unauthorized access or security breach.

 

Limitation of Liability and Disclaimers
Apzok shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of or inability to use the platform services, including but not limited to damages for loss of profits, data, or business opportunities. We disclaim all warranties, express or implied, including warranties of merchantability and fitness for particular purpose regarding the platform's services and content. The platform services are provided "as is" and "as available" without guarantee of uninterrupted or error-free operation.

Modifications to Terms
Apzok reserves the right to modify these terms of service at any time. Such modifications will become effective immediately upon posting to the platform. Your continued use of Apzok services following any such modifications constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically for any changes.

 

General Provisions
These terms represent the entire agreement between you and Apzok regarding use of the platform services and supersede all prior agreements and understandings. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Apzok maintains its principal place of business, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the platform's dispute resolution procedures.

Visitor Responsibilities and Platform Content Disclaimer

By accessing and using the Apzok platform, you acknowledge and agree to the following terms regarding content and your responsibilities as a visitor:

 

Content Review and Platform Neutrality

Apzok does not pre-screen, monitor, or review all user-generated content, including but not limited to:

  • Architectural designs, 3D models, and project plans

  • Professional profiles, reviews, and forum discussions

  • Uploaded images, documents, or other media

 

The presence of content on Apzok does not indicate endorsement, accuracy, or reliability. We do not guarantee that all material is free from errors, harmful components, or intellectual property violations.

 

Visitor Responsibilities

As a platform visitor, you are solely responsible for:

  • Security Precautions – Protecting your devices from malware, viruses, or harmful content that may be present in user uploads.

  • Content Evaluation – Verifying the accuracy, legality, and appropriateness of any designs, advice, or professional services before relying on them.

  • Compliance with Laws – Respecting copyrights, trademarks, and other intellectual property rights when interacting with platform content.

 

Objectionable or Infringing Content

Apzok may host content that is:

  • Technically inaccurate, outdated, or misleading

  • Offensive, indecent, or otherwise objectionable

  • In violation of privacy, publicity, or intellectual property rights

 

If you encounter such content, you are encouraged to report it immediately via:

 

Apzok will investigate valid reports and take appropriate action, which may include:

  • Removing offensive, illegal, or infringing material

  • Disabling links to unauthorized third-party content

  • Suspending or terminating repeat violators’ access

 

Limitation of Liability

Apzok disclaims all responsibility for:

  • Damages resulting from harmful, inaccurate, or infringing content accessed on the platform.

  • Losses incurred due to reliance on user-generated designs, advice, or professional services.

  • Third-party actions, including misuse of shared architectural plans or design files.

 

By continuing to use Apzok, you accept that you engage with platform content at your own risk and must exercise due diligence before applying any designs, recommendations, or professional services obtained through the platform.

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For copyright or legal concerns, contact: legal@apzok.com
For content moderation inquiries: trust@apzok.com

Terms for Using Apzok's Professional Services Platform

 

User Responsibilities and Transaction Management
When using Apzok's platform to connect with architectural, design, or construction professionals, you acknowledge and agree to the following terms:

Transaction Accountability

 

All users (including homeowners, architects, and service providers) are solely responsible for:

  • Negotiating and finalizing all service agreements

  • Verifying professional credentials and qualifications

  • Establishing payment terms and project timelines

  • Resolving any disputes that may arise

 

Apzok functions solely as a connection platform and does not:

  • Validate the accuracy of professional listings or credentials

  • Guarantee the quality or completion of services

  • Mediate disputes between users and professionals

  • Assume liability for contractual breaches

 

Legal and Financial Compliance
Users must ensure all transactions comply with:

  • Local building codes and zoning laws

  • Professional licensing requirements

  • Tax obligations and reporting

  • Consumer protection regulations

 

Platform Limitations
Apzok expressly disclaims responsibility for:

  • Service quality or project outcomes

  • Accuracy of pricing or availability information

  • Timeliness of service delivery

  • Any damages or injuries resulting from services arranged through the platform

 

User Conduct and Representations
By using our platform, you:

  • Warrant that all provided information is accurate

  • Authorize Apzok to share your contact details with matched professionals

  • Agree to use the platform only for legitimate service requests

  • Accept all risks associated with professional engagements

 

Indemnification
You agree to protect and hold harmless Apzok, its officers, and employees from any claims arising from:

  • Professional services obtained through the platform

  • Misrepresentation of your identity or qualifications

  • Violation of these terms of service

 

Content and Intellectual Property
While using Apzok:

  • You retain rights to your original designs and content

  • Apzok maintains all platform branding and proprietary technology rights

  • Professional profiles and portfolio content remain the property of their creators

 

Security and Privacy Measures
Apzok reserves the right to:

  • Monitor platform activity for quality control

  • Implement security protocols as needed

  • Share necessary information with service providers

  • Terminate accounts violating these terms

 

Pricing and Service Terms
Note that:

  • All quoted prices are subject to change

  • Final service terms are established directly between users and professionals

  • Apzok bears no responsibility for pricing disputes

 

Risk Acknowledgement
Users understand that:

  • Professional credentials should be independently verified

  • International projects may involve additional legal complexities

  • Platform communications should be approached with appropriate caution

For any service-related concerns, please contact: support@apzok.com

 

Last Updated: [11-Apr-2025]

Payment Options

 

Users engaging with service providers through Apzok may choose from the following payment methods:

  1. Full Prepayment Option

    • Complete 100% payment via Apzok's secure payment gateway before service commencement

    • Transaction processed through RBI-compliant nodal accounts

  2. Direct Payment Option

    • Pay the service provider directly after service completion

    • Apzok bears no responsibility for transactions conducted outside our platform

 

Currency and Transaction Rules

  • All platform transactions must be conducted in Indian Rupees (INR)

  • Foreign currency transactions are expressly prohibited

  • Apzok functions solely as a payment facilitator, not as:

    • A banking institution

    • Financial service provider

    • Non-Banking Financial Company (NBFC)

 

User and Service Provider Agreements

By using Apzok's payment system, both parties confirm:

  1. All transactions represent direct contractual agreements between user and service provider

  2. Apzok assumes no fiduciary responsibility for transaction execution

  3. Service providers warrant all provided payment information is accurate, including:

    • Bank account details (Account number, IFSC code)

    • Credit/debit card particulars (where applicable)

    • Contact information

 

Limitations of Liability

Apzok shall not be responsible for:

  • Failed or delayed transactions beyond our technical control

  • Disputes regarding service quality or non-delivery

  • Financial losses due to:

    • Expired/invalid payment cards

    • Insufficient account funds

    • Transaction limits (whether user-imposed or platform-enforced)

  • Fraudulent activities by either party

 

Security and Data Handling

  • Payment information may be:

    • Stored on secure cloud servers

    • Shared with banking partners as required for transaction processing

  • Users consent to:

    • Payment data collection

    • Fraud prevention monitoring

 

Transaction Controls

 

Apzok reserves the right to:

  • Impose transaction limits

  • Block payments from service providers with:

    • History of fraudulent charges

    • Violations of platform policies

    • Breaches of banking agreements

 

Cash Payment Policy (For Service Providers)

  • Cash receipts will be issued for subscription payments:

    • Physical receipts or digital confirmations (SMS/email)

  • Dispute resolution requires production of valid cash receipt

 

Indemnification Clause

Both users and service providers agree to hold Apzok harmless against:

  • Payment processing errors

  • Banking-related issues

  • Financial claims arising from their transactions

For payment-related inquiries, contact: payments@apzok.com

Note: These terms supplement Apzok's general Terms of Service and Privacy Policy.

Apzok Professional Quote Services Terms

 

Service Overview
Apzok provides a platform for users to request quotes from verified architects, interior designers, and construction professionals ("Service Providers"). By using this service, you acknowledge that Apzok:

  • Acts solely as an intermediary between users and professionals

  • Does not participate in or influence pricing, negotiations, or project execution

  • Requires registration before submitting quote requests

 

User Responsibilities

  1. Accuracy of Information

    • You must provide complete and accurate project details when requesting quotes.

    • Misrepresentation may result in inaccurate proposals or account suspension.

  2. Quote Distribution

    • Apzok shares your request (including name, contact details, and project specifications) with pre-selected professionals.

    • The number of professionals contacted per request is determined by Apzok and may change without notice.

  3. Professional Engagement

    • You are solely responsible for:

      • Verifying professional credentials

      • Negotiating terms and pricing

      • Resolving disputes with Service Providers

    • Apzok does not guarantee response times or quote accuracy.

 

Platform Limitations

  • Apzok does not:

    • Endorse or validate professional qualifications

    • Control pricing or service quality

    • Mediate contractual disputes

  • You release Apzok from all claims arising from:

    • Delayed or unresponsive professionals

    • Unsatisfactory work or project outcomes

    • Unsolicited follow-ups by Service Providers

 

Prohibited Activities

  • Submitting duplicate or fraudulent quote requests

  • Manipulating the system to harass professionals

  • Using quotes for non-serious inquiries or market research

 

Data Sharing & Privacy

  • Your contact details and project information will be shared with Service Providers.

  • Professionals may contact you directly via email/phone.

  • Apzok is not liable for excessive communication from Service Providers.

 

Liability Waiver
By using this service, you agree:

  • To independently assess professionals before hiring

  • That Apzok bears no responsibility for:

    • Project delays or cost overruns

    • Damages from professional services

    • Tax or legal compliance issues

 

Violations & Account Suspension
Apzok reserves the right to:

  • Limit quote requests for suspicious activity

  • Terminate accounts misusing the service

  • Blacklist professionals for unethical practices

For assistance, contact: support@apzok.com
Last Updated: [11-Apr-2025]

Apzok Professional Rating System Terms

 

Service Description

The Apzok Professional Score ("Score") is an algorithmic assessment of service providers (architects, designers, contractors) based on:

  • Client reviews and ratings

  • Profile engagement metrics

  • Verified project portfolios

  • Platform interaction data

 

Important Disclaimers:

  • The Score does not guarantee service quality, reliability, or outcomes.

  • It serves only as an informational reference—users must conduct independent verification.

  • Methodology may change without notice to improve accuracy.

 

Permitted Use

You may:
✔ Access Scores for personal, non-commercial use when evaluating professionals.
✔ Reference Scores in private discussions about service providers.

You may not:
✖ Replicate or republish Scores for commercial ranking services.
✖ Misrepresent your identity to manipulate ratings.
✖ Scrape or extract Score data without written consent.
✖ Transfer/sell your Apzok account.

 

Score Methodology & Updates

  • Apzok reserves the right to:

    • Adjust calculation algorithms (e.g., weightage of reviews vs. project views).

    • Introduce new scoring criteria (e.g., response time, certification verification).

  • Errors may occur—professionals should monitor their Scores and report discrepancies.

 

Reporting Inaccuracies

To request a Score correction, submit:

  1. Your verified identity (Govt.-issued ID copy).

  2. Detailed explanation of the alleged error.

  3. Supporting evidence (e.g., contradicting client reviews).

  4. A signed statement confirming your authority to act on the professional’s behalf.

 

Submit via:
Email: legal@apzok.com
Post: Apzok Technologies, [Registered Office Address]

We will review valid claims within 15 business days.

 

Limitations of Liability

Apzok:

  • Is not responsible for decisions made based on Scores.

  • Disclaims liability for:

    • Third-party misuse of Score data.

    • Disputes arising from professional services.

  • May suspend accounts violating these terms.

Last Updated: [Date]
By using Apzok’s platform, you agree to these terms. Always verify professionals through contracts, not just Scores.

Apzok Professional Portal - Comprehensive Terms of Service

 

1. Platform Overview and Purpose
1.1 The Apzok Self-Serve Professional Portal ("Portal") is a digital platform designed exclusively for qualified architecture, engineering, and construction professionals to:

  • Establish and maintain digital professional profiles

  • Showcase completed projects through multimedia portfolios

  • List available services with detailed specifications

  • Engage with potential clients through secure communication channels

  • Manage service inquiries and project opportunities

1.2 Apzok serves strictly as an intermediary technology platform and explicitly does not:

  • Function as a professional services provider or employer

  • Guarantee the quality, legality, or safety of services offered

  • Verify the authenticity of all professional credentials

  • Participate in or mediate contractual agreements between users

 

2. Professional Registration and Account Management
2.1 Eligibility Requirements:

  • Must hold valid professional certifications/licenses where legally required

  • Minimum 18 years of age with legal capacity to contract

  • Possess requisite insurance coverage for services offered

  • Maintain good standing with relevant professional associations

2.2 Account Creation Process:

  • Submission of government-issued identification

  • Verification of professional credentials

  • Completion of detailed service profile

  • Agreement to platform terms and conditions

2.3 Ongoing Account Obligations:

  • Immediate notification of credential changes

  • Quarterly profile updates and verification

  • Timely response to client inquiries (within 48 business hours)

  • Maintenance of current contact information

 

3. Service Listings and Professional Representations
3.1 Content Requirements:

  • Accurate descriptions of service capabilities

  • Clear disclosure of service limitations

  • Current pricing structures with all applicable fees

  • Valid business licenses and insurance documentation

  • Representative project samples with client permissions

3.2 Prohibited Service Categories:

  • Unlicensed structural engineering services

  • Hazardous material remediation without certification

  • Services violating building codes or zoning laws

  • AI-generated designs without human oversight

  • Speculative or conceptual work misrepresented as buildable

3.3 Portfolio Specifications:

  • Minimum 5 high-resolution project images

  • Detailed project descriptions including:

    • Client objectives

    • Technical challenges

    • Innovative solutions

    • Project timelines

    • Budget parameters

  • Client references available upon request

 

4. Client Engagement Protocols
4.1 Communication Standards:

  • Professional tone in all interactions

  • 48-hour response time guarantee

  • Clear documentation of all agreements

  • Respect for client privacy and confidentiality

4.2 Proposal Requirements:

  • Detailed scope of work documentation

  • Itemized cost breakdowns

  • Project timelines with milestones

  • Change order procedures

  • Dispute resolution mechanisms

4.3 Review System Parameters:

  • Clients may evaluate:

    • Design quality (1-5 stars)

    • Communication effectiveness

    • Budget adherence

    • Timeline compliance

    • Overall satisfaction

  • Professionals may respond publicly to reviews

  • Fraudulent review prohibition

 

5. Financial Terms and Transaction Processing
5.1 Payment Processing:

  • Secure escrow services available

  • Multiple payment method support

  • Detailed transaction records

  • 30-day payment dispute window

5.2 Fee Structure:

  • Monthly subscription tiers:

    • Essential: ₹499 (4 service listings)

    • Premium: ₹1,188(7 service listings)

    • Elite: ₹29,999 (8 service and Single business listings)

  • Transaction fees: 0% of project value

  • GST: 18%

  • Premium placement options available

5.3 Tax Compliance:

  • GST invoicing requirements

  • TDS compliance documentation

  • International transaction reporting

 

6. Intellectual Property Management
6.1 Design Ownership:

  • Professionals retain copyright to original designs

  • Client work product rights specified in individual contracts

  • Portfolio usage rights granted to Apzok

6.2 Platform Content:

  • Prohibition on design scraping

  • Restricted API access

  • Digital watermarking of all images

  • DMCA compliance procedures

 

7. Dispute Resolution Framework
7.1 Client Conflict Process:

  • Mandatory mediation clause

  • Arbitration requirements

  • Escrow release protocols

  • Professional liability considerations

7.2 Platform Violations:

  • Three-tier warning system

  • Temporary service suspensions

  • Permanent bans for severe violations

  • Appeals process

 

8. Professional Conduct Standards
8.1 Ethical Requirements:

  • AI usage disclosure

  • Sustainable practice promotion

  • Accessibility compliance

  • Cultural sensitivity

8.2 Continuing Education:

  • Annual certification updates

  • Portfolio refresh requirements

  • Industry trend compliance

 

9. Data Security and Privacy
9.1 Information Protection:

  • Enterprise-grade encryption

  • Regular security audits

  • Data breach protocols

  • Secure document storage

9.2 Client Data Handling:

  • Confidentiality agreements

  • Project information restrictions

  • Communication safeguards

 

10. Termination and Transition
10.1 Account Closure:

  • 30-day notice requirement

  • Portfolio archiving options

  • Client notification procedures

  • Data retention policies

10.2 Suspension Protocols:

  • Immediate access revocation

  • Client protection measures

  • Investigation timelines

  • Reinstatement criteria

 

11. Legal Compliance and Jurisdiction
11.1 Regulatory Adherence:

  • Indian Contract Act compliance

  • Consumer protection provisions

  • Digital governance requirements

  • Professional licensing laws

11.2 Dispute Venue:

  • Exclusive jurisdiction in Mumbai courts

  • Arbitration preference

  • Governing law specifications

 

12. Platform Evolution and Updates
12.1 Feature Development:

  • Quarterly service enhancements

  • Professional feedback incorporation

  • Beta testing opportunities

  • Change notification procedures

12.2 Terms Modifications:

  • 30-day advance notice

  • Grandfathering considerations

  • Version control documentation

 

13. Professional Indemnification
13.1 Insurance Requirements:

  • Minimum ₹20,00,000 coverage

  • Policy verification

  • Claim procedures

13.2 Liability Limitations:

  • Cap on consequential damages

  • Force majeure provisions

  • Third-party service disclaimers

 

14. Specialized Service Provisions
14.1 International Projects:

  • Currency considerations

  • Cross-border regulations

  • Tax implications

14.2 Government Contracts:

  • Tender requirements

  • Compliance documentation

  • Special certification needs

 

15. Marketing and Promotion
15.1 Portfolio Showcasing:

  • Featured project opportunities

  • Case study development

  • Client testimonial guidelines

15.2 Digital Presence:

  • SEO optimization standards

  • Social media integration

  • Professional networking

 

Implementation Date: 23-05-2025
Last Revision Date: 23-05-2025
Contact: support@apzok.com (for all formal notices)

 

This comprehensive agreement represents the complete understanding between Apzok and registered professionals, superseding all prior agreements and understandings. Professionals are advised to retain independent legal counsel to review these terms prior to acceptance. Continued use of the platform constitutes binding acceptance of all terms and conditions.

Service Interruptions and Force Majeure Policy

 

1. Scope of Liability Exemption

Apzok (including its directors, employees, affiliates, agents, or subcontractors) shall not be liable for any direct or indirect losses, damages, or liabilities resulting from:

  • Technical Failures: Electronic/mechanical malfunctions, server crashes, or software defects.

  • Telecommunication Issues: Internet outages, connectivity problems, or third-party service disruptions.

  • Natural Events: Weather disasters, fires, earthquakes, floods, or other "Acts of God."

  • Human Actions: Strikes, labor disputes, riots, armed conflicts, or government restrictions.

  • Other Uncontrollable Causes: Hacking attacks, power failures, or unforeseen technical limitations.

 

2. Platform Availability

  • Apzok does not guarantee uninterrupted access to its services.

  • Scheduled maintenance or emergency updates may cause temporary downtime.

  • Users acknowledge that service delays may occur and accept associated risks.

 

3. User Responsibilities

  • Backup Critical Data: Apzok is not responsible for lost project files, designs, or communications.

  • Alternative Arrangements: If the platform is unavailable, users must seek alternative methods to fulfill urgent professional obligations.

  • Notification: Apzok will attempt to notify users of prolonged outages via email or in-app alerts.

 

4. Force Majeure Clause

Apzok is not obligated to compensate users for delays or failures caused by events beyond its reasonable control, including but not limited to:

  • Global Incidents: Pandemics, wars, or international sanctions.

  • Infrastructure Failures: ISP outages, cloud service provider disruptions, or data center failures.

  • Legal Restrictions: Government-imposed shutdowns or regulatory changes affecting operations.

 

5. Resolution Process

  • Reporting Issues: Users may notify Apzok at support@apzok.com for technical assistance.

  • No Financial Redress: Apzok does not provide refunds or credits for interruptions covered under this policy.

 

6. Acknowledgment

By using Apzok’s services, you agree that:

  • Apzok’s liability is limited to the maximum extent permitted by law.

  • You will not hold Apzok responsible for consequential damages (e.g., lost projects, client penalties, or reputational harm).

Last Updated: 23-05-2025

Contact: For urgent issues, email support@apzok.com.

 

Note: This policy supplements Apzok’s Terms of Service and Service Level Agreements (SLAs), where applicable.

Indemnification Clause for Apzok Platform

 

1. Scope of Indemnification

By using Apzok’s platform, you (the "User" or "Service Provider") agree to defend, indemnify, and hold harmless Apzok Technologies, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and shareholders from and against:

  • Any breach of these Terms of Use by you or anyone accessing your account.

  • Third-party claims related to:

    • Intellectual property infringement (copyright, trademark, patent)

    • Privacy violations (unauthorized sharing of personal/business data)

    • Defamation, misrepresentation, or fraudulent activity

  • Financial losses incurred due to your misuse of the platform, including:

    • Fraudulent listings or misrepresented services

    • Unauthorized transactions or account access

    • Violation of applicable laws (consumer protection, data privacy, etc.)

 

2. Business Account Liability

If you are using Apzok on behalf of a company or firm, the business entity also agrees to:

  • Fully indemnify Apzok for all claims arising from its employees’ or representatives’ use of the platform.

  • Cover legal costs, including attorney fees, settlements, and court-awarded damages.

 

3. Fraud & Financial Misconduct

Apzok reserves the right to:

  • Claim financial compensation for losses caused by:

    • Fake listings or scam services

    • Chargeback fraud or payment disputes

    • Misuse of the platform for illegal activities

  • Pursue legal action for deliberate violations that harm Apzok’s operations or reputation.

 

4. Legal Defense & Cooperation

  • You must notify Apzok immediately of any third-party claims related to your use of the platform.

  • Apzok may, at its discretion, take over the defense of such claims, and you must cooperate fully.

  • Failure to assist in legal proceedings may result in additional liability.

 

5. Survival Clause

This indemnification obligation:

  • Continues even after your account is closed or access is terminated.

  • Applies to all past and future activities conducted through the platform.

Last Updated: 23-05-2025
Contact for Legal Notices: support@apzok.com

 

Note: This clause supplements Apzok’s Terms of Service and Dispute Resolution Policy. Users are advised to consult legal counsel for clarification on indemnification obligations.

Apzok Platform Code of Conduct for Professionals & Clients

 

1. General Conduct Principles
All users (service professionals and clients) must maintain professional, ethical, and lawful behavior when using Apzok's platform. This Code supplements and should be read alongside our Content Policy and Terms of Service.

 

2. Communication Standards

  • Professional courtesy must be maintained in all interactions

  • Private messages/emails are not actively monitored but must comply with this Code

  • Users should be vigilant against phishing attempts and report suspicious communications

  • All communications may be subject to security screening for fraud prevention

 

3. Prohibited Behaviors
Users are strictly prohibited from:
3.1 Threats & Harassment

  • Making threats of physical harm or violence

  • Engaging in bullying, intimidation or hate speech

  • Stalking or unwanted persistent contact

3.2 Fraudulent Activities

  • Sending spoof/fake emails impersonating Apzok

  • Soliciting off-platform transactions or payments

  • Promoting financial scams (inheritance schemes, etc.)

  • Misrepresenting qualifications or services

3.3 Spam & Abuse

  • Sending unsolicited commercial messages

  • Misusing messaging systems for bulk promotions

  • Creating fake accounts or listings

 

4. Transaction Integrity

  • All service agreements should be finalized through Apzok's platform

  • Professionals must honor commitments made in their profiles

  • Clients must provide accurate project requirements

  • Payment disputes must be handled through proper channels

 

5. Consequences for Violations
Violations may result in:

  • Temporary restrictions on account features

  • Permanent suspension of accounts

  • Removal of listings or profile content

  • Legal action for severe offenses

  • Immediate termination for threats against staff

 

6. Staff Protection Policy

  • Physical violence or threats against Apzok personnel will result in:

    • Immediate account termination

    • Legal prosecution

    • Permanent ban from platform services

 

7. Reporting Mechanism
Users should report violations through:

  • In-platform reporting tools

  • Email to support@apzok.com

  • Contact form on our website

 

8. Security Notice

  • Apzok will never request sensitive information via email

  • Users must verify communication authenticity

  • Financial transactions should only occur through secured platform channels

 

9. Policy Enforcement

  • Apzok reserves full discretion in investigating violations

  • Actions taken may include cooperation with law enforcement

  • Appeals may be submitted to support@apzok.com

 

10. Amendments
This Code may be updated periodically. Continued use of the platform constitutes acceptance of the current version.

Last Updated: [11-Apr-2025]

Severability

In the event that any provision of these Terms of Use is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable:

  1. Partial Invalidity: The affected provision(s) shall be severed from these Terms while maintaining the full legal effect of all remaining provisions.

  2. Modified Enforcement: Where possible, any invalid provision shall be interpreted and enforced to the maximum extent permitted by law to achieve its original intent.

  3. Continuing Validity: All other terms and conditions shall remain in full force and effect without impairment.

  4. Governing Law Interpretation: This severability provision shall be interpreted according to the laws of [Jurisdiction], which shall govern any disputes arising from these Terms.

  5. Reformation Right: Apzok reserves the right to amend any severed provision to make it enforceable while preserving its original purpose, with such modified provision becoming immediately effective.

  6. No Waiver of Rights: The invalidity of any provision shall not constitute a waiver of Apzok's rights under the remaining Terms.

This severability clause ensures the continued operability of our agreement even if specific provisions cannot be legally enforced.

Apzok Events - Terms & Conditions

 

1. Service Overview
Apzok Events provides ticketing services for various events including but not limited to:

  • Architectural exhibitions and trade shows

  • Design conferences and workshops

  • Construction industry seminars

  • Home improvement expos

 

2. Ticket Purchases
2.1 All tickets are sold as agents for event organizers
2.2 We do not control:

  • Ticket pricing

  • Seating arrangements

  • Event programming
    2.3 All sales are final - no refunds or exchanges except as required by law

 

3. Delivery Options
3.1 Electronic Tickets:

  • Delivered via email immediately after purchase

  • Must be presented at venue (printed or mobile)
    3.2 Will Call:

  • Available until event day

  • Require valid ID and order confirmation
    3.3 Physical Delivery:

  • Standard (14 business days)

  • Express (2 business days)

  • Not responsible for postal delays

 

4. Event Changes
4.1 For cancelled events:

  • Contact organizer directly for refunds

  • Processing time may vary
    4.2 For rescheduled events:

  • Original tickets typically remain valid

  • Refund policies set by organizer
    4.3 Apzok is not responsible for:

  • Event content changes

  • Performer substitutions

  • Venue modifications

 

5. Purchaser Responsibilities
5.1 Verify all order details before completing purchase
5.2 Ensure correct email address is provided
5.3 Protect tickets from damage or loss (no replacements)
5.4 Check event status before attending

 

6. Prohibited Activities
6.1 Reselling tickets above face value
6.2 Using automated purchasing systems
6.3 Creating fraudulent orders
6.4 Attempting duplicate refunds

 

7. Policy Changes
7.1 We may modify these terms at any time
7.2 Changes become effective immediately upon posting
7.3 Continued use constitutes acceptance

 

8. Liability Limitations
8.1 Maximum liability limited to ticket price
8.2 Not responsible for:

  • Travel or accommodation costs

  • Consequential damages

  • Personal injuries at events

 

9. Dispute Resolution
9.1 All claims must be submitted in writing within 30 days
9.2 Governing law: [Jurisdiction]
9.3 Arbitration preferred for disputes

 

Contact Information:
For ticketing support: events@apzok.com
For refund requests: refunds@apzok.com
Customer service hours: 9AM-6PM (Mon-Sat)

 

Last Updated: 23-05-2025

 

Note: These terms supplement our general Terms of Service. In case of conflict, event-specific terms prevail.

Apzok Platform Disclaimer of Warranties & Indemnification

 

1. No Warranty Provision
1.1 The Apzok platform and all associated services are provided strictly on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

1.2 To the maximum extent permitted by law, Apzok expressly disclaims all warranties including but not limited to:

  • Merchantability warranties

  • Fitness for particular purpose warranties

  • Non-infringement warranties

  • Accuracy or completeness warranties

  • Continuous/uninterrupted operation warranties

 

2. Third-Party Services Disclaimer
2.1 Any warranties provided for products/services listed on Apzok are offered solely by:

  • The respective service providers

  • Product manufacturers

  • Event organizers

  • Professional practitioners

2.2 Apzok makes no representations regarding:

  • The quality or suitability of professional services

  • The accuracy of design specifications

  • The safety of construction methods recommended

  • The compliance of projects with local regulations

 

3. Platform Operation Disclaimer
Apzok does not guarantee that:
3.1 The platform will meet all user requirements
3.2 Service will be uninterrupted or error-free
3.3 Results obtained will be accurate or reliable
3.4 Technical defects will be corrected within any specific timeframe
3.5 The platform will be free from viruses or harmful components

 

4. User Responsibilities & Risks
4.1 Users acknowledge they:

  • Use the platform at their own risk

  • Are solely responsible for verifying professional credentials

  • Must assess project feasibility independently

  • Assume all risks associated with downloaded materials

4.2 Apzok is not liable for:

  • Computer system damage from platform use

  • Data loss resulting from service interruptions

  • Financial losses from professional engagements

  • Construction/design project outcomes

 

5. Indemnification Obligation
Users agree to defend, indemnify and hold harmless Apzok and its affiliates from:
5.1 All third-party claims arising from:

  • User-generated content

  • Professional service outcomes

  • Platform misuse or violations

  • Unauthorized account access

5.2 All associated costs including:

  • Legal defense fees

  • Settlement amounts

  • Court-awarded damages

  • Investigation expenses

 

6. Exclusive Remedy
The sole remedy for dissatisfaction with the platform is discontinuation of use. No financial compensation will be provided for service dissatisfaction.

 

7. Limitation of Liability
Apzok's maximum aggregate liability shall not exceed the total fees paid by the user in the preceding 12-month period, if applicable.

 

8. Survival Clause
These disclaimers and indemnities shall survive termination of account or cessation of platform use.

Last Updated: [Date]
Contact: support@apzok.com for clarification

 

Note: These terms supplement but do not replace Apzok's comprehensive Terms of Service and Privacy Policy. Certain jurisdictions may not allow the exclusion of implied warranties, so some limitations may not apply.

Apzok Limitation of Liability Clause


1. Scope of Liability Exclusion

Apzok shall not be liable for any damages arising from use of our platform, including but not limited to:

  • Direct Damages: Financial losses from service interruptions

  • Indirect Damages: Lost business opportunities or reputational harm

  • Incidental/Consequential Damages: Project delays or cost overruns

  • Intangible Losses: Data loss, privacy breaches, or goodwill damage


2. Specific Exclusions

Apzok is not responsible for:
2.1 Service Access Issues

  • Platform downtime or technical failures

  • Inability to connect with professionals

2.2 Third-Party Actions

  • Professional misconduct or service deficiencies

  • Fraudulent transactions by users

  • Inaccurate design specifications

2.3 Content & Data Risks

  • Unauthorized data modifications

  • Reliance on outdated architectural plans

  • Virus/malware infections from downloads

2.4 Transactional Problems

  • Disputes over service quality

  • Payment processing errors

  • Contract breaches between users


3. Maximum Liability Cap

3.1 For paid services, Apzok's total liability shall not exceed:

  • The fees collected for the specific service causing the claim

  • OR ₹5,000 (whichever is lower)

3.2 For free services, liability is strictly limited to ₹1,000.


4. Non-Covered Scenarios

This limitation does not apply to:

  • Willful misconduct by Apzok

  • Violations of data protection laws

  • Personal injury claims


5. User Acknowledgments

By using Apzok, you agree:

  • To assume all risks of professional engagements

  • That Apzok is not a party to user contracts

  • To seek independent legal/technical advice


6. Jurisdictional Compliance

6.1 Where local laws prohibit certain exclusions:

  • Liability will be limited to the minimum legally permitted

  • Other terms remain fully enforceable


Last Updated: 23/05/2025
Contact: support@apzok.com for disputes


This clause supplements Apzok's Terms of Service and Indemnification Policy. Professional users should maintain appropriate insurance coverage.

Apzok Geographic Restrictions Policy

 

1. Service Availability

1.1 Primary Jurisdiction:

  • Apzok’s platform and services are primarily intended for users in India.

  • Content, professional services, and tools are tailored to comply with Indian laws and regulations.

1.2 Restricted Access:

  • Certain features (e.g., Vastu calculators, architectural tools) may be geographically restricted.

  • Apzok reserves the right to:

    • Limit service access to specific regions.

    • Block users from jurisdictions where services may violate local laws.

 

2. User Responsibilities

2.1 International Users:

  • If accessing Apzok from outside India, you:

    • Acknowledge that some services may not be legally permissible in your country.

    • Assume full responsibility for compliance with local regulations (e.g., construction codes, data privacy laws).

2.2 Prohibited Use:

  • You may not use Apzok if:

    • Your country prohibits online professional marketplaces.

    • The platform’s tools violate local intellectual property or building standards.

 

3. Void Where Prohibited

3.1 Legal Compliance:

  • Any service or transaction that conflicts with local laws is automatically void.

  • Apzok disclaims liability for unauthorized use in restricted regions.

3.2 Examples of Restricted Services:

  • Architectural designs requiring local government approvals.

  • Construction consultations in regions with strict foreign-service bans.

 

4. Enforcement

4.1 Access Controls:

  • Apzok may use IP blocking or account verification to enforce geographic restrictions.

4.2 Penalties for Violations:

  • Accounts found bypassing restrictions may face:

    • Suspension or termination.

    • Legal action in extreme cases.

 

5. Contact for Clarifications

For questions about service eligibility:
📧 support@apzok.com

Last Updated: 23/05/2025

Note: This policy supplements Apzok’s Terms of Service. Users must ensure their activities comply with both Indian law and their local jurisdiction.

Apzok Service Termination Policy

 

1. Termination by Apzok

Apzok reserves the right to terminate or suspend access to the platform, in whole or in part, at any time and without prior notice, including for:

  • Violations of Terms: Breach of user agreements, fraud, or misuse.

  • Legal Compliance: Government regulations, court orders, or policy changes.

  • Operational Reasons: Service discontinuation, technical limitations, or business decisions.

 

2. User-Initiated Termination

  • Users may close their accounts at any time via account settings or by contacting support@apzok.com.

  • Outstanding obligations (e.g., pending payments, disputes) must be resolved before termination.

 

3. Effects of Termination

  • Immediate loss of access to Apzok’s services.

  • Deletion or archival of user data (subject to privacy policy).

  • No refunds for prepaid services unless required by law.

 

4. Survival of Terms

Certain clauses remain enforceable post-termination, including:

  • Indemnification obligations

  • Dispute resolution agreements

  • Intellectual property rights

 

5. Notice & Appeals

  • No prior notice required for violations (e.g., fraud, harassment).

  • Appeals may be submitted to legal@apzok.com within 30 days.

 

Last Updated:[11-Apr-2025
Contact: For account disputes, email support@apzok.com.

This policy supplements Apzok’s Terms of Service. Users are advised to retain copies of critical data before termination.

Apzok Additional Terms & Third-Party Disclaimer

 

1. Intellectual Property Rights

All content, tools, and materials on Apzok’s platform—including but not limited to:

  • 3D design software

  • Architectural templates

  • Vastu compliance algorithms

  • Professional directories

are the exclusive property of Apzok or its licensors. No rights are granted beyond those explicitly stated in our Terms of Service. Unauthorized use (e.g., scraping, replication) violates copyright and may result in legal action.

 

2. Third-Party Services & Advertisers

2.1 No Endorsement or Control

  • Apzok does not guarantee the quality, safety, or legality of services offered by:

    • Architects, designers, or contractors listed on the platform

    • Advertisers promoting construction materials or software tools

    • External vendors linked through Apzok

2.2 User Releases Apzok from Claims
By engaging with third parties (e.g., hiring a professional, purchasing materials), you agree:

  • Apzok is not liable for:

    • Substandard workmanship

    • Project delays or cost overruns

    • Fraudulent transactions

    • Breach of contract

  • Disputes must be resolved directly with the service provider.

2.3 Due Diligence Responsibility
Users must independently verify:

  • Professional licenses and certifications

  • Product warranties

  • Contract terms before payment

 

3. Reporting Violations

To flag fraudulent or misleading third-party services:

  • Use the "Report This Profile" feature

  • Email trust@apzok.com with evidence (screenshots, contracts)

Apzok will investigate but makes no guarantees of restitution.

Last Updated: [11-Apr-2025]

Governing Law: Indian Contract Act, 1872
Contact: For IP violations, email legal@apzok.com.

This clause operates alongside Apzok’s Terms of Service and Indemnification Policy. Retain copies of all third-party agreements for dispute resolution.

Apzok Communications Consent Policy

 

1. Contact Authorization

By submitting forms on Apzok, you expressly consent to receive communications via:

  • Phone calls (including automated dialers)

  • SMS/WhatsApp messages

  • Emails
    even if your number is listed on:

  • TRAI’s "Do Not Disturb" (DND) registry

  • Internal opt-out lists

 

2. Purpose of Communications

Apzok may contact you for:
✔ Service inquiries (e.g., matching you with architects/contractors)
✔ Transaction updates (e.g., project bids, payments)
✔ Promotional offers (e.g., discounts on design tools)
✔ Platform notifications (e.g., review requests)

 

3. Automated Communications

You acknowledge that Apzok may use:

  • Auto-dialers for calls/texts

  • AI-driven messaging for responses

  • Personalized ads based on your searches

 

4. Opt-Out Options

To revoke consent:
Call Apzok Support at [Insert Toll-Free Number]
✉ Email privacy@apzok.com with subject "OPT-OUT"

  • Note: Opting out may limit access to certain services.

 

5. TRAI Compliance

  • All communications adhere to TRAI guidelines (India).

  • International users are subject to local telecom regulations.

 

6. Spam Policy

Apzok defines "spam" as irrelevant/unwanted messages. You agree that:

  • Service-related emails/SMS do not qualify as spam.

  • Promotional content will include unsubscribe links.

Last Updated: 23/05/2025

 

Governing Law: Information Technology Act, 2000 (India)

This policy supplements Apzok’s Privacy Policy. By using our platform, you affirm your consent to these terms.

Apzok Service Provider Terms of Use

 

1. Agreement Acceptance

By registering as a Service Provider (architect, designer, contractor, etc.) on Apzok, you:
✔ Confirm you have read, understood, and agreed to these terms.
✔ Acknowledge Apzok may modify referral programs or policies without prior notice.
✔ Certify your participation is based on independent assessment, not external guarantees.

 

2. Service Provider Obligations

2.1 Profile Accuracy

  • Maintain current licenses, certifications, and insurance details.

  • Provide truthful descriptions of services, pricing, and expertise.

2.2 Professional Conduct

  • Respond to client inquiries within 48 hours.

  • Honor commitments made in quotes or agreements.

  • Avoid misleading claims or fake reviews.

2.3 Compliance

  • Adhere to local building codes and regulations.

  • Secure necessary permits for projects.

 

3. Platform Rights

Apzok reserves the right to:

  • Modify eligibility criteria for Service Providers.

  • Suspend/terminate accounts for violations.

  • Promote competitor services without notice.

 

4. Prohibited Activities

Service Providers must not:
✖ Circumvent fees by moving transactions off-platform.
✖ Discriminate against clients based on protected attributes.
✖ Use fake accounts to manipulate ratings.

 

5. Liability & Disputes

  • Apzok is not liable for:

    • Client disputes over work quality.

    • Payment delays or defaults.

  • Service Providers must resolve issues directly with clients.

 

6. Termination

Apzok may remove profiles without notice for:

  • Fraudulent activity (e.g., fake credentials).

  • Repeated client complaints.

  • Legal violations (e.g., unlicensed work).

Last Updated: [11-Apr-2025]

 

Contact: For clarifications, email legal@apzok.com.

Note: These terms override any conflicting verbal/written agreements. Service Providers must regularly review updates.

Apzok Service Provider Agreement & Liability Release

 

1. Platform Role & Transaction Disclaimer

Apzok functions solely as a facilitator and is not a party to any agreements between Users and Service Providers. We:

  • Do not guarantee the quality, safety, or legality of services listed.

  • Are not responsible for:

    • Misrepresented qualifications or project outcomes.

    • Payment disputes or contract breaches.

    • User/Provider interactions (online or offline).

 

2. Service Provider Responsibilities

2.1 Profile & Listings

  • Must be 18+ with legal capacity to contract.

  • Must provide accurate descriptions of services, pricing, and credentials.

  • Prohibited from listing:

    • Illegal/regulated items (e.g., firearms, pharmaceuticals).

    • Services violating intellectual property rights.

    • Misleading or nonexistent offerings.

2.2 Legal Compliance

  • Adhere to all applicable laws (local building codes, tax regulations, etc.).

  • Secure necessary permits/insurance for projects.

2.3 Indemnification
Service Providers must defend and hold harmless Apzok from:

  • Third-party claims (e.g., defective work, injuries).

  • Regulatory penalties for non-compliance.

  • Fraudulent activity conducted through their account.

 

3. User Feedback & Communications

  • Users may post reviews about their experiences.

  • Apzok may record calls for quality assurance and dispute resolution.

  • Service Providers consent to receive calls/SMS/emails, even if registered on DND.

 

4. Financial Terms

4.1 Settlements

  • Apzok processes payments per provided bank details.

  • Not liable for delays caused by banks or incorrect account information.

4.2 Refunds

  • Apzok does not mediate refund disputes.

  • Maximum liability is limited to fees collected for the specific service.

 

5. Platform Rights

Apzok may, at its discretion:

  • Cancel listings or suspend accounts without notice.

  • Remove profiles with fake/inauthentic information.

  • Modify terms at any time.

 

6. Liability Waiver

Apzok is not liable for:

  • Direct/indirect damages (e.g., lost profits, data loss).

  • Third-party actions (e.g., fraud, poor workmanship).

  • Service interruptions or technical failures.

Last Updated: [11-Apr-2025]
Contact: For disputes, email legal@apzok.com.

Note: This agreement supplements Apzok’s Terms of Service. Service Providers must maintain independent insurance and legal compliance.

Apzok Password Security Policy

 

1. Password Requirements

To ensure account security, your Apzok password must:
✔ Contain:

  • Uppercase + lowercase letters

  • At least 1 number (e.g., Abc@1234)

  • At least 1 special character (e.g., !, @, #, $)
    ✔ Exclude:

  • Common phrases (e.g., password123)

  • Personal info (e.g., birthdates, names)

 

2. User Responsibilities

You are solely responsible for:
Confidentiality: Never share your password with anyone, including Apzok staff.
Unauthorized Access: All actions under your password are deemed authorized by you.
Security: Log out after each session, especially on shared devices.

 

3. Prohibited Activities

 Do NOT:

  • Reuse passwords from other sites.

  • Use your password for fraudulent purposes.

  • Store passwords in unsecured files/texts.

 

4. Account Recovery

If you suspect unauthorized access:

  1. Reset password immediately via Forgot Password.

  2. Report suspicious activity to security@apzok.com.

 

Last Updated: [11-Apr-2025]

Enforcement: Violations may result in account suspension.

Note: Apzok never asks for passwords via email/phone. Enable two-factor authentication (2FA) for added security.

Apzok Legal Compliance Policy for Service Providers & Users

 

1. General Compliance Obligation

All users (Service Providers and Clients) must adhere to:

  • Indian Contract Act, 1872 (for all service agreements)

  • Consumer Protection Act, 2019 (for client transactions)

  • Information Technology Act, 2000 (for digital interactions)

  • Local Municipal/Building Codes (for construction/design services)

 

2. Service-Specific Regulations

2.1 For Architects/Designers:

  • Valid Council of Architecture (COA) registration

  • Compliance with National Building Code of India

  • GST invoicing for taxable services

2.2 For Contractors:

  • Labor Law adherence (wages, safety)

  • Environmental Regulations (waste disposal, material sourcing)

2.3 For Clients:

  • Property Ownership Verification before commissioning work

  • Municipal Approval compliance for structural changes

 

3. Prohibited Activities

Strictly prohibited under Apzok's policy:
Unlicensed Practice: Offering services without required credentials
Tax Evasion: Failure to issue GST-compliant invoices
IP Violations: Using copyrighted designs without permission
Safety Violations: Bypassing OSHA-equivalent safety norms

 

4. Documentation Requirements

Service Providers must maintain:

  • Updated Professional Licenses (uploaded to Apzok profile)

  • Insurance Certificates (Professional Indemnity/Public Liability)

  • GSTIN/PAN for tax compliance

 

5. Audit & Enforcement

5.1 Apzok's Rights:

  • Conduct random credential verification

  • Suspend accounts for non-compliance

  • Report violations to regulatory authorities

5.2 User Reporting:
Suspected violations can be reported to:
compliance@apzok.com
(Anonymous reporting available)

 

6. Consequences for Violations

  • First Offense: Warning + 15-day profile suspension

  • Repeat Offense: Permanent ban + legal coordination

  • Fraudulent Activity: Police complaint under IPC Section 420

Last Updated: [11-Apr-2024]

 

Governing Jurisdiction: Courts at [Company Registered Office Location]

This policy supplements but does not replace statutory obligations. Users must obtain independent legal counsel for compliance assurance.

Attach Required Documents:
[✔] Professional License
[✔] GST Certificate
[✔] Insurance Policy

Apzok Data Usage and Confidentiality Policy

 

1. Permitted Use of Platform Data

You may only access and use other users' information (e.g., contact details, project specifications) for:
✔ Legitimate transactions on Apzok (e.g., sending quotes to clients).
✔ Platform-approved communications related to active service agreements.

 

2. Prohibited Activities

You must not:
Harvest Data: Extract, scrape, or collect user information for non-platform purposes.
Unauthorized Contact: Use details to solicit business outside Apzok without explicit consent.
Resell Information: Share, trade, or monetize user data obtained through the platform.

 

3. Confidentiality Requirements

  • Client Project Details: Architects/contractors must protect sensitive information (e.g., floor plans, budgets).

  • Secure Storage: Use encrypted tools for saving contact details; delete after project completion.

 

4. Enforcement & Penalties

  • First Violation: Account suspension + mandatory compliance training.

  • Repeat Offenses: Permanent ban + potential legal action under IT Act, 2000 (Sec. 43A).

 

5. Reporting Misuse

Alert Apzok to suspicious data practices:
privacy@apzok.com
Use the "Report Abuse" feature on profiles.

Last Updated: [11-Apr-2025]

Note: This policy aligns with Apzok’s Privacy Policy and Terms of Service. Violations may incur penalties up to ₹25 lakhs under Indian data protection laws.

Apzok Data Ownership Policy

 

1. User-Generated Content License

By using Apzok, you grant us a perpetual, worldwide, exclusive, royalty-free license to:
✔ Use, modify, and distribute all content you upload (designs, photos, project details, reviews).
✔ Repurpose data (anonymized or aggregated) for:

  • Platform improvements

  • Market research

  • AI/ML model training

  • Promotional materials

 

2. Scope of Licensed Content

Includes but not limited to:

  • Architectural drawings & 3D models

  • Project descriptions & service listings

  • Client feedback & ratings

  • Photographs of completed work

 

3. Commercial Rights

Apzok may:

  • Display your content across all platform services

  • Analyze data to improve user experience

  • License aggregated/anonymized data to third parties

  • Repackage insights as market trend reports

 

4. Privacy Protections

  • Personal data (contact info, exact locations) is handled per our Privacy Policy.

  • You retain copyright to original designs but grant Apzok unrestricted usage rights.

 

5. Opt-Out Limitations

  • No opt-out for already shared content used per this policy.

  • Deleting your account does not retract prior licenses.

 

6. Attribution

Apzok will:

  • Credit you for publicly displayed portfolio work (unless anonymized).

  • Allow watermarking of design uploads.

Last Updated: [11-Apr-2025]
Governing Law: Indian Copyright Act, 1957

 

Note: This policy enables Apzok to enhance services while protecting user rights. Consult legal counsel before uploading proprietary designs.

Contact: For content removal requests, email copyright@apzok.com.

Apzok Account & Listing Termination Policy

 

1. Termination Rights

Apzok reserves the exclusive right to, at any time and without prior notice:

  • Suspend or terminate your account.

  • Remove listings or service offerings.

  • Restrict access to platform features.

 

2. Grounds for Immediate Termination

Reasons include but are not limited to:
Violations of Terms: Breach of service agreements or policies.
Fraudulent Activity: Fake reviews, misrepresented credentials, or payment scams.
Illegal Content: Listings violating laws (e.g., unlicensed structural work).
Abusive Behavior: Harassment, threats, or discrimination.
Platform Abuse: Spam, data scraping, or unauthorized commercial use.

 

3. No Refund Policy

  • Prepaid subscriptions or service fees will not be refunded upon termination.

  • Pending transactions may be frozen for investigation.

 

4. User Responsibilities Post-Termination

  • Settle any outstanding payments or disputes.

  • Back up data (Apzok may delete account content permanently).

 

5. Appeal Process

To contest termination:

  1. Submit a written appeal to appeals@apzok.com within 30 days.

  2. Provide evidence disproving violations (e.g., valid licenses).

  3. Apzok will review and respond within 15 business days.

Last Updated: [11-Apr-2025]

Note: This policy supplements Apzok’s Terms of Service. Retain copies of critical project data externally.

Apzok User Relationship Disclaimer

 

1. No Formal Partnership

Apzok does not establish any of the following relationships with Users (Service Providers or Clients):

  • Employer-Employee

  • Principal-Agent

  • Joint Venture Partners

  • Franchisor-Franchisee

 

2. Independent Contractor Status

Service Providers (architects, designers, contractors, etc.) acknowledge they are:
✔ Self-Employed Professionals – Responsible for their own taxes, insurance, and legal compliance.
✔ Not Apzok Representatives – Cannot bind Apzok to contracts or make commitments on its behalf.

 

3. Client Responsibilities

Clients understand that:

  • Apzok does not supervise or guarantee Service Providers’ work.

  • All service agreements are strictly between Client and Provider.

 

4. Legal & Financial Independence

  • No Shared Liability: Apzok is not liable for breaches between Users.

  • No Wage/Benefits: Service Providers are not entitled to Apzok salaries, benefits, or worker protections.

Last Updated: [11-Apr-2025]
Governing Law: Indian Contract Act, 1872

 

Note: This clause ensures compliance with labor and tax laws. Service Providers must issue independent invoices (with GST, if applicable).

Contact: For clarification, email legal@apzok.com.

Apzok Authenticity Policy

 

1. Prohibition of False Information

You must provide accurate, current, and complete details during:
✔ Account registration
✔ Service listings
✔ Professional credential verification
✔ Payment/bank details submission

 

2. Verification Process

Apzok may:

  • Cross-check licenses (e.g., COA registration for architects)

  • Validate GSTIN/PAN for tax compliance

  • Audit project portfolios for authenticity

 

3. Grounds for Immediate Termination

Your account will be suspended/terminated if we discover:
Fake Credentials: Forged licenses, certifications, or insurance documents
Misrepresented Expertise: False claims about experience/specializations
Bogus Contact Details: Non-functional emails/phone numbers
Fraudulent Listings: Services you cannot legally provide

 

4. Consequences

  • First Offense: Permanent account deletion + ₹10,000 penalty*

  • Repeat Offense: Legal action under IPC Section 420 (Cheating)

  • Client Harm: Liable for damages caused by fraudulent services

 

5. Reporting Fraud

Users can report suspicious profiles via:
"Report This Profile" button
 integrity@apzok.com (confidential whistleblowing)

Last Updated: [11-Apr-2025]

 

*Penalties may be waived if voluntary disclosure is made before detection.

Note: Apzok cooperates with regulatory bodies (CA, NHAI) to report malpractice. Maintain transparency to avoid blacklisting.

Reinstatement: Banned users may appeal after 1 year by submitting valid documents to appeals@apzok.com.

Apzok Free Look Period Policy

 

1. Cancellation Window

  • You may review and cancel any paid campaign (e.g., profile boosts, ads) within 5 days of it going live.

  • Applies only to first-time purchases per service type.

 

2. Refund Eligibility

✔ Full refund if canceled within 5 days AND:

  • No clicks/leads generated.

  • Campaign not modified post-activation.

✖ No refund if:

  • Campaign ran beyond 5 days.

  • Fraudulent activity detected.

 

3. How to Cancel

  1. Go to Campaign Dashboard → Select "Cancel."

  2. Email billing@apzok.com with:

    • Campaign ID

    • Reason for cancellation

 

4. Processing

  • Refunds issued within 7–10 business days.

  • Credited via original payment method.

Last Updated: [11-Apr-2025]

 

Note: This policy supplements Premium Services Terms. Excludes free trials or discounted bundles.

For disputes, contact support@apzok.com with transaction proof.

Apzok Booking Fee Refund Policy

 

1. Booking Fee Collection

  • A non-refundable booking fee (excluding taxes) is charged for transactions secured through Apzok.

  • This fee covers platform facilitation costs and is separate from Service Provider charges.

 

2. Refund Eligibility

✔ Potential Refund Cases:

  • Service Provider fails to deliver as per agreement.

  • Services rendered are materially deficient (verified by Apzok).

✖ Non-Refundable Scenarios:

  • Change of mind post-booking.

  • Disputes over service quality without objective proof.

  • User breaches contract terms with the Service Provider.

 

3. Refund Process

  1. Raise a Complaint:

    • Call Apzok’s  helpline +91 8549001100.

    • Submit proof (e.g., contract breaches, substandard work photos).

  2. Apzok’s Discretion:

    • Reviews complaints within 7 business days.

    • May partially/full refund the booking fee if justified.

  3. Settlement:

    • Approved refunds processed in 10–14 days via original payment method.

 

4. Strict Prohibitions

No Unlawful Detention:

  • Threatening or confining Apzok staff voids all refund claims.

  • Legal action (e.g., IPC Section 341) will follow.

No Additional Claims:

  • Users cannot demand refunds beyond the booking fee.

  • Service Provider payments must be disputed directly with them.

Last Updated: [11-Apr-2025]

Contact: For disputes, email refunds@apzok.com with booking ID.

Note: This policy aligns with Apzok’s Terms of Service. Retain all contracts/work records for evidence.

Apzok Booking Cancellation & Refund Policy

 

1. Cancellation Process

  • Users must directly contact Apzok (not the Service Provider) to cancel bookings.

  • Submit requests via:

    • Phone: Call customer support at [Insert Toll-Free Number]

    • Email: Send to bookings@apzok.com with:

      • Booking ID

      • Reason for cancellation

 

2. Refund Eligibility

✔ Full Refund:

  • Cancellation requested at least 24 hours before the scheduled service time.

  • Valid reasons (e.g., Service Provider no-show, double booking).

✖ No Refund:

  • Cancellation within 24 hours of the service time.

  • "Change of mind" or personal scheduling conflicts.

 

3. Refund Processing

  • Approved refunds credited within 7–10 business days.

  • Amount returned via the original payment method.

 

4. Late/Missed Service Policy

  • If the Service Provider is late or absent, Users must:

    1. Notify Apzok within 1 hour of the scheduled time.

    2. Provide proof (e.g., messages, call logs).

  • Apzok will investigate and reschedule or refund if justified.

 

Last Updated: [11-Apr-2025]

 

Note: This policy supplements the Service Agreement. Retain booking confirmations for reference.

For disputes, contact support@apzok.com with evidence (screenshots, emails).

Apzok Premium Services Terms and Conditions

 

1. Definitions and Scope

Apzok offers two distinct Premium Services to registered Service Providers (SPs) to enhance their visibility and lead acquisition on the platform:

  1. Lead Generation Service – Apzok commits to delivering a specified number of qualified leads based on the SP’s service category, location, and other criteria.

  2. Tenure-Only Service – The SP’s profile is prominently listed on Apzok for a fixed duration, with no guaranteed lead volume.

These services are governed by an Order Form, which serves as the binding agreement between Apzok and the SP.

 

2. Lead Generation Service – Detailed Terms

2.1 Lead Definition & Delivery

  • A lead is generated when Apzok dispatches a user’s inquiry (name, contact, and service request) to the SP’s registered contact details.

  • Leads are not guaranteed conversions—Apzok only facilitates introductions.

  • SPs must use the Apzok Business Mobile App to track and respond to leads.

2.2 Lead Validation & Disputes

  • Valid Lead Criteria:

    • The user must be genuinely seeking the SP’s services.

    • The inquiry must align with the SP’s listed service category.

  • Invalid Lead Claims:

    • If the SP disputes a lead, they must provide call logs/screenshots via the Apzok Business App.

    • Apzok’s decision on lead validity is final.

2.3 Pricing & Adjustments

  • Cost-per-lead varies based on:

    • Service demand (e.g., architects vs. plumbers).

    • Geographic competition (urban vs. rural areas).

  • Apzok reserves the right to adjust pricing without prior notice.

 

3. Tenure-Only Service – Detailed Terms

  • SPs pay a fixed fee for profile visibility over a set period (e.g., 3/6/12 months).

  • No lead guarantees—performance depends on market demand and SP’s profile strength.

  • No refunds for low lead volume, as payment covers listing exposure, not conversions.

 

4. Fees, Payments, and Refund Policy

4.1 Payment Structure

  • Prepaid Model: SPs must maintain a balance for Lead Generation deductions.

  • Monthly Platform Charges: Mandatory for premium features (e.g., profile boosts, analytics).

4.2 Refund Eligibility

Scenario

Refund Policy

First-time SP cancels within 5 days

Full refund

Cancels between 6–15 days

Refund after deducting:
• 20% cancellation fee
• Used leads (Lead Gen)
• Pro-rated Tenure charges

Renewals or post-15 days

No refunds

4.3 Refund Processing

  • Approved refunds are processed within 15 business days.

  • Deductions apply for bonuses, platform fees, and utilized leads.

 

5. Termination & Suspension

5.1 Grounds for Termination

Apzok may immediately suspend or terminate Premium Services if the SP:

  • Engages in fraudulent activities (e.g., fake reviews, lead reselling).

  • Receives multiple unresolved complaints (>3 days pending resolution).

  • Violates Apzok’s Terms of Service (e.g., harassment, illegal services).

5.2 Early Termination by Apzok

  • Apzok may refund the remaining balance after deducting:

    • Unpaid platform fees.

    • Penalties for misconduct.

  • SPs forfeit refunds if they threaten Apzok staff or breach confidentiality.

 

6. SP Responsibilities

✔ Profile Accuracy: Maintain updated licenses, service descriptions, and contact details.
✔ Lead Follow-Up: Respond to leads within 48 hours for better conversion.
✖ No Lead Misuse: Selling/sharing leads with third parties is prohibited.

 

7. Limitations of Liability

  • Apzok’s maximum liability = Total fees paid by the SP.

  • Not liable for:

    • Failed conversions due to SP’s responsiveness.

    • Technical issues (SMS/email delivery failures).

    • User misconduct (false inquiries).

Last Updated: [Date]
Contact: For disputes, email premiumsupport@apzok.com with Order Form details.

 

By subscribing, SPs agree to Apzok’s General Terms, Privacy Policy, and Refund Policy. Retain all transaction records for reference.

APPLICABLE LAW AND DISPUTE RESOLUTION

 

Apzok's dispute resolution framework is designed to provide a structured and efficient process for resolving conflicts between users, service providers, and the platform. All disputes arising from the use of our services shall first be attempted to be resolved through good-faith mediation within 30 days of the issue being formally raised. Should mediation prove unsuccessful, the matter will proceed to binding arbitration conducted in Chennai under the provisions of the Arbitration and Conciliation Act, 1996. The arbitration process will be presided over by a sole arbitrator appointed by Apzok, with proceedings conducted in English and the resulting award being final and binding on all parties.

​

For legal jurisdiction, all parties expressly agree that the courts in Chennai shall have exclusive authority over any matters not resolved through arbitration. Importantly, we emphasize that any claims or legal actions must be initiated within one year of the disputed transaction or event - this statute of limitations is absolute and any claims brought after this period will be considered time-barred. This comprehensive dispute resolution mechanism ensures that conflicts are handled fairly while maintaining the platform's operational integrity and user experience.

​

The costs associated with mediation will be shared equally between the involved parties, while arbitration expenses will be borne by the non-prevailing party as determined by the arbitrator. By using Apzok's services, all users and service providers explicitly waive their rights to pursue class action lawsuits or jury trials, agreeing instead to individual resolution through this prescribed process. This approach balances user protection with operational efficiency, providing clear expectations for conflict resolution while maintaining compliance with Indian legal standards.

Apzok Rewards & Points Program Terms and Conditions

 

1. Program Overview
Apzok’s Rewards & Points Program ("Program") allows eligible users ("Participants") to earn points ("Points") for specific activities, such as submitting reviews, referring friends, or engaging with platform services. Points may be redeemed for special offers, discounts, or other benefits ("Rewards") as determined by Apzok.

 

2. Eligibility & Participation

  • Verified Users Only: Participants must have a registered and verified mobile number linked to their Apzok account.

  • One Account per User: Duplicate or fraudulent accounts will result in forfeiture of Points and disqualification from the Program.

  • Activity Limits:

    • Maximum 2 reviews per day (00:00 to 23:59 IST) eligible for Points.

    • Reviews must be for service requests posted within the last 90 days.

 

3. Earning & Redeeming Points

  • No Cash Value: Points are non-transferable and cannot be exchanged for cash.

  • Redemption Window: Points must be redeemed within 1 year of earning; expired Points will be void.

  • Variable Conversion: The ratio of Points to Paytm cash or other rewards is determined solely by Apzok and may change without notice.

 

4. Rewards & Special Offers

  • Subject to Availability: Rewards are offered at Apzok’s discretion and may be modified, replaced, or withdrawn without prior notice.

  • Non-Refundable: Once redeemed, Rewards cannot be reversed or exchanged.

  • Tax Liability: Participants are responsible for any taxes or statutory charges arising from Reward redemption.

 

5. Restrictions & Disqualification

  • Fraud Prevention: Apzok reserves the right to disqualify Participants engaging in:

    • Fake reviews, misuse of referral systems, or artificial Point accumulation.

    • Use of blocked/lost/stolen accounts.

  • Forfeiture: Points/Rewards will be revoked if a Participant provides false information or violates Program terms.

 

6. Modifications & Discontinuation

  • Apzok may alter, suspend, or terminate the Program, its terms, or Reward structures at any time without liability.

  • Participants will be bound by the latest terms published on Apzok’s website.

 

7. Liability & Disputes

  • No Guarantees: Apzok is not liable for:

    • Technical failures (e.g., server errors, Points tracking issues).

    • Reward unavailability due to third-party partners (e.g., Paytm).

  • Governing Law: Disputes are subject to Indian law, with exclusive jurisdiction in Chennai courts.

Last Updated: [11-Apr-2025]

Contact: For Program queries, email rewards@apzok.com.

By participating, users agree to these terms. Apzok’s decisions on Point validity and Rewards are final.

APZOK USER TERMS - BOOKING MODEL

The following terms constitute a legally binding agreement ("Agreement") between you and Apzok Technologies Pvt Ltd ("Apzok") governing use of www.apzok.com and related mobile applications (together referred to as "Platform") and any transactions performed on the platform. Apzok matches needs of users with that of service providers and acts as intermediary in need fulfillment process. This is an agreement between you as the user of the Platform and Apzok Technologies Pvt Ltd. The expressions "You" "Your" or "User(s)" refers to any person who accesses or uses the platform for any purpose and "we," "us," "Company" or "our" refers to Apzok Technologies Pvt Ltd.

By subscribing to or interacting with other User(s) on or entering into negotiations in respect of need or subscribing to any services on or using the platform in any manner for any purpose, You undertake and agree that You have fully read, understood and accepted the Agreement.

If you do not agree to or do not wish to be bound by the Agreement, You may not access or otherwise use the platform in any manner. This Agreement applies to any person who accesses or uses the Web Site for any purpose. It also applies to any legal entity which may be represented by any person who accesses or uses the Web Site, under actual or apparent authority. User(s) may use this Web Site solely for their commercial/business purposes.

This Agreement applies to all services offered on the Web Site and by Apzok, collectively with any additional terms and conditions that may be applicable in respect of any specific service used or accessed by User(s) on the Web Site. In the event of any conflict or inconsistency between any provision of this Agreement and any additional terms and conditions applicable in respect of any service offered on the Web Site, such additional terms and conditions applicable in respect of that service shall prevail over this Agreement.

 

1. TERMS OF USAGE
Users of this service are responsible for all aspects of the transactions in which they choose to participate. Apzok requires a user to register before posting a service need requirement or uploading any content on the platform. Apzok does not review or authenticate all listings, items, or services offered for sale. Apzok has no control over the quality, safety or legality of the items advertised the truth or accuracy of the listings, the ability of Service Providers to service the need or the ability of executive to perform the services as per users need requirements. Therefore, users of this service should be aware that:

User agrees that and accept exclusions and inclusions under scope of service as displayed at the time of placing the order in the platform. User accepts that, Apzok shall not be held liable for any change in exclusions and/or inclusions by the service provider at the time of rendering the services booked through the platform.

Service Providers and users are completely responsible for working out the sale and exchange of goods or services. Apzok is not responsible for any non-performance or breach of any contract entered into between the users and Service Providers. Apzok cannot and does not guarantee that the respective service provider will perform any transaction concluded on the Apzok portal.

Both user and Service Provider do hereby agree that Apzok shall not be required to mediate or resolve any dispute or disagreement that might arise between the parties out of these transactions.

Service Providers and users are responsible for researching and complying with any applicable laws, regulations or restrictions on items, services, or manner of sale or exchange that may pertain to transactions in which they participate.

Service Providers and users are responsible for all applicable taxes and for all costs incurred towards any transactions emanating platform. Service Providers and users are responsible for researching and complying with any applicable laws, regulations or restrictions on items, services, or manner of sale or exchange that may pertain to transactions in which they participate

Apzok will not be liable for damages of any kind incurred to any parties as a result of the information contained in Apzok.com website. Users shall not use or manipulate this service for any fraudulent activity or purpose. Items or services offered for sale must comply with applicable laws. Apzok disclaims any and all responsibility or liability for any harm resulting from your use of third party Services, and you hereby irrevocably waive any claim against Apzok with respect to the content or operation of any third party services.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. These terms do not grant you the right to use any branding or logos used in our Services.

You agree to comply with the terms of use and acknowledge that Apzok reserves the right to terminate your account or take such other action (including legal remedies) as deemed fit if you commit breach of any terms of use.

User agrees that Apzok is a platform, indemnifies Apzok, its employees, officers, agents and directors from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with transactions or disputes. We do not control the information provided by other users that is made available through our system. Users may find other user's information to be offensive, harmful, inaccurate, or deceptive. Please use caution and common sense for your own safety. Please note that there are also risks of dealing with underage persons or people acting under false pretense. Additionally, there may also be risks dealing with international trade and foreign nationals.

It is confirmed and acknowledged by the user that, all/any information provided by the user, including name, age, contact details and other details to Apzok are accurate and can be used and forwarded by Apzok to Service Provider(s). Any such act, committed by Apzok shall not constitute a violation of privacy or other rights of the user.

At no time shall Apzok have any obligations or liabilities in respect of all/any transaction entered into between the user and Service Provider. Apzok is not responsible for unsatisfactory or delayed performance of services or damages, if any incurred during service.

Apzok does not make any kind of warranties or representation on delivery, service, quality, suitability and availability of services in the website.

Apzok shall not be responsible for any loss or damage whatsoever that may be suffered or any personal injury that may be suffered to a user, directly or indirectly by use or non-use of services mentioned in the website

Prices mentioned (if any) on the Apzok portal are subject to change. Users are advised to check with Service Provider for the final price and additional charges applicable, any. Users agree that they shall directly negotiate with service provider in case of change of rates and make payments towards all outstanding dues.

User(s) agree to fully assume the risks of any transactions ("Transaction Risks") conducted on the basis of any content, information or any other material provided on the platform and further assume the risks of any liability or harm of any kind arising due to or caused in connection with any subsequent activity relating to any products or services that are the subject of any such transaction.

Such risks include, but are not limited to, misrepresentation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective or dangerous products/services, unlawful products/services, delay or default in delivery or payment, cost miscalculations, breach of warranty, breach of contract and transportation accidents.
Such risks also include the risks that the sale and/or use of products or services offered or displayed on the platform may violate or may be asserted to violate Third Party Rights, and the risk that that User(s) may incur costs of defense or other costs in connection with third parties' assertion of Third Party Rights, or in connection with any claims by any party that they are entitled to defense or indemnification in relation to assertions of rights, demands or claims by Third Party Rights claimants.
Such risks further include the risks that the purchasers, end-users of services or others claiming to have suffered injuries or harms relating to services originally obtained by User(s) of the Web Site as a result of purchase and sale transactions in connection with using any content, information or any other material provided on the platform may suffer harms and/or assert claims arising from their use of such services.
Notwithstanding anything expressed hereinabove, the maximum liability for Apzok Technologies Pvt Ltd under this terms of use or otherwise shall be the refund of the money collected from you for any specific service, under which the liability arises.

In no event shall Apzok Technologies Pvt Ltd be liable to both user and customer on account of booking, use, misuse or reliance on the portal: for any damages whatsoever, including direct, special, punitive, indirect, consequential or incidental damages whether brought in warranty, contract, intellectual property infringement, tort (including negligence) or other theory, whatsoever, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from [A] the use or the inability to use our services or access content, [B] the cost of procurement of substitute goods and services resulting from transactions entered into through or from Apzok, [C] the unauthorized access to or alterations of your transmissions or data, [D] statements or conduct of any third party on the service, or [E] any other matter relating to the service, even if Apzok Technologies Pvt Ltd, has been advised of the possibility of damages arising out of or connected with the use (or inability to use) or performance of the portal, reliance upon or performance of any material contained in or accessed from any portal. Apzok Technologies Pvt Ltd does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, product or process disclosed on the portal or other material accessible from the portal.

 

2. PAYMENT
Pricing for the services will be as described in the respective page of platform.

Users shall be provided with the option to book the service by paying a percentage of payment in advance through the platform.

The Payment Services may contain links to third-party websites or resources ("Third-Party Services"). Such Third-Party Services are subject to different terms and conditions and privacy practices and Members should review them independently. Apzok is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Apzok of such Third-Party Services.

You represent and warrant that: (i) neither you nor service location is/are located or take place in a country that is subject to a Indian embargo, or that has been designated by the Indian Government as a "terrorist supporting" country; and (ii) you are not listed on any Indian Government list of prohibited or restricted parties. In addition to complying with the above, you must also comply with any relevant export control laws in your local jurisdiction.

Your access to or use of certain Payment Services may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise.

Apzok reserves the right to modify these Payments Terms at any time subject to this clause. If we make changes to these Payments Terms, we will post the revised Payments Terms on the Platform and update the "Last Updated" date at the top of these Payments Terms. You are requested to check and verify that you are in agreement with any/all changes.

You are solely responsible for the accuracy and completeness of your Payment Method and Payout Method information. Apzok is not responsible for any loss suffered by you as a result of incorrect Payment Method or Payout Method information provided by you.

 

3. CANCELLATION
User agree and accept that any service booked for the platform cannot be cancelled under any circumstances. User agrees and accept that any booking fee or such other amount paid in Apzok platform towards booking of service is non-refundable.

 

4. DISCLAIMERS
If you choose to use the Payment Services, you do so voluntarily and at your sole risk. To the maximum extent permitted by law, the Payment Services are provided "as is", without warranty of any kind, either express or implied.

Notwithstanding Apzok's appointment as the limited payment collection agent of Service Providers for the purposes of accepting payments from Users through the Apzok's Platform, Apzok explicitly disclaims all liability for any act or omission of any Service Provider or other third party. Apzok does not have any duties or obligations as agent for each Service Provider except to the extent expressly set forth in applicable Terms, and any additional duties or obligations as may be implied by law are, to the maximum extent permitted by applicable law, expressly excluded.

If we choose to conduct identity verification on any Service Provider and/or User, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Service Provider/ User or guarantee that a Service Provider/ User will not engage in misconduct in the future.

The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights or warranties which cannot lawfully be excluded. However, the duration of any statutorily required warranties shall be limited to the maximum extent (if any) permitted by law.

 

5. INDEMNIFICATION
To the maximum extent permitted by applicable law, you agree to release, defend, indemnify, and hold Apzok and its affiliates and subsidiaries, and their officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Payments Terms; (ii) your improper use of the Payment Services; (iii) Apzok's Collection and Remittance of applicable Taxes; or (iv) your breach of any laws, regulations, or third-party rights.

 

6. LIMITATION OF LIABILITY
Neither Apzok nor any other party involved in creating, producing, or delivering the Payment Services will be liable for any incidental, special, exemplary, or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Payments Terms, (ii) from the use of or inability to use the Payment Services, or (iii) from any communications, interactions, or meetings with other users or other persons with whom you communicate, interact, transact, or meet with as a result of your use of the Payment Services, whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not Apzok has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose. Except for our obligations to pay amounts to applicable Service Providers pursuant to these Payments Terms, in no event will Apzok' aggregate liability arising out of or in connection with these Payments Terms and your use of the Payment Services including, but not limited to, from your use of or inability to use the Payment Services, exceed or Indian Rupees Two hundred only (INR 200/-), if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between Apzok and you. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. If you reside outside of the India., this does not affect Apzok' liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

 

7. APPLICABLE LAW AND JURISDICTION
This Agreement shall be governed exclusively by the laws of India. Any action brought hereunder shall be brought exclusively in the courts in [Your City], and both parties hereby consent to the jurisdiction of such courts and to such venue, which both agree is convenient.

Any dispute or difference arising out of, or in connection with, your usage of platform or the breach thereof which cannot be amicably settled between User and Apzok (including through alternative dispute resolution procedures as may be agreed to by the Parties) shall be arbitrated in accordance with the Indian Arbitration and Conciliation Act, 1996 or any statutory enactment or re-enactment in force. The seat of the arbitration shall be [Your City], India. A Sole arbitrator appointed by Apzok shall conduct the arbitration proceedings, whose reward shall be final. The language of the arbitration shall be English. Outside India, the Parties agree to go through Alternative Dispute Resolution (ADR) procedures, arbitrated in accordance with the UNCITRAL Arbitration Rules as at present in force.

Any resulting arbitral decision shall be final and binding on both parties. Judgment upon any arbitration award may be entered in any court having jurisdiction thereof. Such judgment shall be in lieu of any other remedy.

Please note that the clauses of this agreement along with applicable policies placed in the platform can be changed/altered over time. Users are advised to regularly check our privacy statements for such updates and ensure that they do are in agreement with changes and updates. The Agreement read with terms of use, copyrights policy, Privacy Policy and such other policies placed in the platform constitute the entire agreement between the User(s) and Apzok with respect to access to and use of the Apzok, superseding any prior written or oral agreements in relation to the matters described hereinabove.

APZOK PRO MANAGE SERVICES - COMPREHENSIVE TERMS & CONDITIONS

1. SERVICE OVERVIEW
Apzok Technologies Pvt Ltd ("Apzok") provides an enterprise-grade digital presence management solution ("Pro Manage Service") that enables businesses to:

1.1. Synchronize and standardize business information across multiple digital platforms including but not limited to:

  • Google My Business & Google Maps

  • Waze Navigation

  • TomTom Location Services

  • HERE Technologies

  • Foursquare for Business

  • Factual Location Data

  • Facebook Local Listings

1.2. Comprehensive review management capabilities including:

  • Real-time monitoring of customer reviews

  • Sentiment analysis and alerting

  • Centralized response management

  • Review generation campaigns

2. DATA MANAGEMENT SPECIFICATIONS

2.1. Required Business Information Fields:

  • Core Business Identity:

    • Legal business name (as registered)

    • Trading name (if different)

    • GSTIN/Tax identification

    • Business registration details

  • Location Data:

    • Complete physical address (including geocodes)

    • Service area boundaries (for service-area businesses)

    • Precise geo-coordinates (latitude/longitude to 6 decimal places)

  • Operational Details:

    • Primary and secondary business categories (NAICS/SIC codes)

    • Complete operating hours (including special/holiday schedules)

    • Payment methods accepted

    • Accessibility features

  • Digital Presence:

    • Verified website URLs

    • Social media profiles

    • Appointment booking links

    • Menu/Service catalogs (where applicable)

2.2. Data Quality Requirements:

  • All information must be current within 30 calendar days

  • Required to maintain 95% data completeness score

  • Minimum 90% accuracy threshold for core business information

  • Regular audits mandated (quarterly minimum)

3. SERVICE LEVEL AGREEMENTS

3.1. Data Synchronization:

  • Initial synchronization: Completed within 72 business hours

  • Subsequent updates: Processed within 48 business hours

  • Emergency updates: Processed within 24 business hours (premium feature)

3.2. Review Management:

  • Review collection latency: < 60 minutes from posting

  • Negative review alerts: Within 30 minutes of detection

  • Weekly reporting: Delivered every Monday by 10:00 AM IST

3.3. System Availability:

  • Platform uptime guarantee: 99.5% monthly

  • Scheduled maintenance windows: Maximum 4 hours/month

  • Disaster recovery RTO: 12 hours for critical systems

4. COMPLIANCE REQUIREMENTS

4.1. Data Protection:

  • Implementation of GDPR principles for EU citizens

  • Compliance with India's Digital Personal Data Protection Act 2023

  • Regular third-party security audits (bi-annual)

4.2. Content Moderation:

  • Automated profanity filtering (customizable sensitivity)

  • Manual review for flagged content (24-hour turnaround)

  • Right-to-be-forgotten implementation procedures

4.3. Advertising Compliance:

  • Adheres to Google Ads policies

  • Complies with Facebook Advertising Standards

  • Maintains transparency for paid endorsements

5. TECHNICAL INTEGRATION

5.1. Supported Integration Methods:

  • API Connectivity (RESTful JSON API)

  • SFTP File Transfers

  • Direct Platform Integration

  • CRM System Connectors (Salesforce, HubSpot, Zoho)

5.2. Data Formats:

  • JSON (preferred)

  • XML

  • CSV (with standardized templates)

5.3. Authentication Protocols:

  • OAuth 2.0

  • API Keys

  • IP Whitelisting

  • Two-Factor Authentication

6. PRICING STRUCTURE

6.1. Base Subscription Tiers:

  • Starter: ₹5,999/month (up to 5 locations)

  • Professional: ₹14,999/month (up to 25 locations)

  • Enterprise: Custom pricing (26+ locations)

6.2. Value-Added Services:

  • Premium Support: +₹3,000/month

  • Advanced Analytics: +₹2,500/month

  • Custom API Development: ₹15,000 setup fee

6.3. Implementation Fees:

  • Onboarding: ₹7,500 one-time

  • Data Migration: ₹5,000 per 100 records

  • Training Sessions: ₹2,500/hour

7. TERMINATION CONDITIONS

7.1. Early Termination Fees:

  • Months 1-6: 50% of remaining contract value

  • Months 7-12: 25% of remaining contract value

  • After Year 1: 15% of remaining contract value

7.2. Data Retrieval:

  • 30-day grace period post-termination

  • ₹2,500 data export fee

  • Complete data deletion after 90 days

8. INTELLECTUAL PROPERTY

8.1. Ownership:

  • Business data remains property of Licensee

  • Aggregate analytics belong to Apzok

  • Platform IP fully owned by Apzok

8.2. Usage Rights:

  • Licensee grants Apzok rights to:

    • Process and transmit business information

    • Display aggregated statistics

    • Use anonymized data for product improvement

9. SUPPORT STRUCTURE

9.1. Support Channels:

  • Priority Email: support@apzok.com

  • Dedicated Account Manager (Enterprise tier)

  • 24/5 Phone Support (Premium tier)

9.2. Response Times:

  • Critical Issues: 2 business hours

  • High Priority: 4 business hours

  • Standard Requests: 1 business day

10. SERVICE IMPROVEMENT PROGRAM

10.1. Feedback Mechanism:

  • Monthly satisfaction surveys

  • Quarterly business reviews

  • Annual roadmap planning sessions

10.2. Feature Voting:

  • Client-weighted feature prioritization

  • Roadmap transparency portal

  • Beta testing opportunities

This comprehensive agreement represents the complete understanding between Apzok Technologies Pvt Ltd and the Licensee regarding the Pro Manage Service. Any modifications require written agreement from both parties.

Future Changes to Terms

Apzok reserves the right to modify, update, or amend these Terms at any time. Any changes will become effective immediately upon posting the revised Terms on our website (www.apzok.com). The "Last Updated" date at the top of this document will reflect the most recent revision.

Your Acceptance of Changes

By continuing to use Apzok’s Platform or Services after the revised Terms are posted, you automatically agree to the updated terms. If you do not accept the changes, you must discontinue using the Platform immediately.

 

Superseding Effect

If there are differences between this version of the Terms and any prior version you previously agreed to, this current version will govern and replace all previous agreements.

For significant changes, Apzok may (at its discretion) provide additional notice via:

  • Email notification (registered users)

  • In-platform alerts

  • Public announcements

We recommend regularly reviewing the Terms to stay informed of updates.

Last Updated: [11-Apr-2025]
Contact for Queries: legal@apzok.com

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