Privacy Policy
Apzok Privacy Policy (Compliant with Indian Regulations)
Last Updated: 11-Apr-2025
1. Compliance with Indian Laws
Apzok Technologies Pvt Ltd operates in full compliance with:

• Information Technology Act, 2000 and Rules (including Reasonable Security Practices)

• Digital Personal Data Protection Act (DPDPA), 2023 provisions

• Consumer Protection (E-Commerce) Rules, 2020 for fair data practices

• RBI Guidelines for payment data security

We adhere to mandatory data localization requirements under Indian law, storing all user data within India except where cross-border transfers are necessary for service delivery (with explicit user consent).
2. Service-Specific Data Collection
As a construction and design services platform, we collect:

• Project Documentation: Blueprints, 3D designs, and material specifications shared for contractor bids

• Location Data: Precise site coordinates for service provider matching

• Government IDs: Contractor licenses and professional certifications (verified through DigiLocker integration)

• Financial Records: GSTIN, UPI transaction logs, and payment histories

3. Mandatory Disclosures Under Indian Law

• Grievance Officer: As required under IT Act 2000, our appointed officer can be contacted at grievance@apzok.com with response guaranteed within 30 days

• Law Enforcement Cooperation: We disclose information to Indian authorities under:

  • Section 69 IT Act (lawful interception orders)

  • Court summons under CrPC

  • PMLA/FEMA investigations

• Data Retention: Maintained for:

  • 180 days post-account deletion (IT Rules)

  • 8 years for financial records (Income Tax Act)

4. Construction Industry-Specific Protections

• Material Purchase Records: Protected under Sale of Goods Act with encrypted audit trails

• Contractor Agreements: Digitally signed documents stored with timestamp validation

• Site Safety Data: Worker biometrics collected comply with Building and Other Construction Workers Act

5. User Rights Under DPDPA 2023
Indian users may:

• Withdraw consent for data processing

• Request correction of inaccurate project details

• Nominate a representative for data access in case of incapacity

• File complaints with Data Protection Board of India

6. Special Provisions for MSME Partners
Registered MSME contractors benefit from:

• Dedicated data protection training under MSME Ministry guidelines

• Free digital signature certificates for secure document signing

• Priority grievance resolution within 15 working days

7. Payment Security Compliance
All transactions follow:

• RBI Tokenization norms for card data protection

• NPCI UPI Security Framework

• Mandatory two-factor authentication for high-value construction payments

8. Quality Assurance Measures

• ESign Framework: Legally valid digital signatures for all contracts

• Geotagged Progress Photos: Stored with blockchain timestamps

• Worker Verification: Integrated with eShram database for labor compliance

9. Amendments Notification
As per IT Rules 2021, we will:

• Notify users of policy changes via registered email/SMS

• Maintain version-controlled archives of all policy updates

• Provide bilingual (English + Hindi) summaries of material changes

10. Contact for Indian Users
For DPDPA-related requests:
Data Protection Officer
Apzok Technologies Pvt Ltd
Registered Office: [Address compliant with Companies Act]
Email: dpo-india@apzok.com
Helpline: 1800-XXX-XXXX (Toll-Free, 9AM-6PM IST)
This policy is electronically signed as per Section 10A of the IT Act and is valid across all Indian jurisdictions. Users are deemed to have accepted these terms by continuing to use our construction and design services platform.